Returns

We want you to love your Mama products as much as we love designing them, so we will happily offer a refund within 7 days of receipt of your item/s.

However please note:

  • Item/s must be unworn, undamaged and unwashed with tags intact.
  • Refund will be for purchase amount minus shipping charges if it was sent with ‘free shipping’ and any fees and charges incurred for the processing of your payment.
  • Please email hello@mamathelabel.com.au for a Returns Authority # if you wish to return any item/s, stating the reason for return.
  • You will need to cover the costs of return postage and it is advisable that you choose a trackable method as a refund can only be processed upon receipt of the item.
  • Exchanges may be offered if the item/s is available – please email hello@mamathelabel.com.au to arrange. Please note you will need to include a pre-paid self-addressed satchel in your return for the exchange item to be posted in.
  • We do not offer return or exchange on sale items, so please choose carefully as the purchase is final.
  • We take care in checking all items prior to sending out, however, if you have received an item with a manufacturing fault please emailĀ hello@mamathelabel.com.au with details so that a refund can be considered and processed.
  • Items will need to be received within 30 days of customer receiving the purchase.

**Please note fair wear and tear is not considered a manufacturing fault and will not be refunded.

If you have any queries regarding your purchase, please email hello@mamathelabel.com.au and we would be happy to help.

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